ExtraSupport
Provide exceptional customer care directly through your own Joomla portal. ExtraSupport eliminates expensive per-agent SaaS subscription fees by hosting your entire helpdesk on your own infrastructure.
Customers can log in, submit tickets with file attachments, view past conversation histories, and search knowledge base articles. Support staff benefit from departmental routing, priority tagging, private internal staff notes, and canned response templates.
Supports automated SLA alerts and customer satisfaction feedback upon ticket resolution.
Includes 1 year of continuous 1-click updates and ticket support.
See it in action
Designed natively for Joomla 5 and 6 administration.
ExtraSupport primary administrative interface & dashboard
Everything you need
Designed with strict typing, PSR-11 service providers, and zero legacy baggage.
Complete Customer Help Desk
Organize support requests across departments with priority queues.
Department & Staff Routing
Route technical, sales, and billing inquiries to specialized team members automatically.
Private Internal Notes
Collaborate with colleagues behind the scenes without exposing notes to the customer.
Canned Responses
Save time answering repetitive inquiries with pre-written, tokenized templates.
Integrated Knowledge Base
Suggest self-help documentation articles as customers type their ticket subjects.
Zero Proprietary Updaters. 100% Core Joomla.
ExtraSupport receives seamless updates directly through the core Joomla Update Manager. Enter your Download ID (DLID) in the Joomla administrator, and updates are verified securely with automated integrity checksums.
<!-- Declared in manifest XML -->
<updateservers>
<server type="extension" priority="1" name="Codextra Updates">
https://codextra.munidos.ma/joomla/updates/CX-SUP-009
</server>
</updateservers>
Choose your growth plan
Clean GNU GPL v2+ licensing. Unlimited domain usage.
Free Edition
Basic community utilities under GNU GPL v2+ with zero domain limitations.
- ✓ 100% GNU GPL v2+ license
- ✓ Unlimited domain installs
- ✓ Joomla 5 & 6 native code
- − Community forum support
ExtraSupport Pro
Continuous native Joomla 1-click updates and direct engineer ticket support.
- ✓ Full Pro Capabilities unlocked
- ✓ Native Joomla Update Feed (DLID)
- ✓ Unlimited client and staging domains
- ✓ Priority technical ticket support
- ✓ 14-day refund guarantee
All-Access Pass
Every current and future commercial extension with unlimited Download ID keys.
- ✓ All Extensions included
- ✓ Future extensions added at €0
- ✓ Unlimited Download IDs & websites
- ✓ Highest priority agency queue
Frequently asked questions
Everything you need to know about installation, Download IDs, and updates.
Help Desk
Ready to elevate your Joomla operations with ExtraSupport?
Download immediately after checkout. Risk-free evaluation backed by our 14-day refund guarantee.